Contact Casablanca Paris Boutique

We’re here to help with orders, sizing, shipping and returns.

  • Authenticity guaranteed
  • Free US shipping over $250
  • 14-day returns

Customer Support

Email us and we’ll respond within 1–2 business days.

[email protected]

Hours
  • Mon–Fri: 09:00–18:00 EST
  • Sat: 10:00–16:00 EST
  • Sun: Closed

Visit Our Boutique

248 W 35th St, New York, NY 10001, USA
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Common Topics

Send Us a Message

Fill in the form and our team will get back to you promptly.

Please include relevant details such as item name, size, or any reference.

Average response time: within 24–48 hours (Mon–Sat).

Track Your Order

We’ll email you your latest tracking details if available.

Start a Return

Eligible items can be returned within 14 days of delivery.

Read Returns Policy

Size & Fit Guide

Fit varies by style. Contact us with your measurements for tailored advice.

Ask About Sizing

Frequently Asked Questions

Shipping & Delivery

We ship from the US. Free shipping over $250 within the contiguous US. Orders placed by 12 pm EST usually ship the same or next business day. International customers: duties/taxes may apply upon delivery depending on your country.

Returns & Exchanges

Return requests must be initiated within 14 days of delivery. Items must be unworn, with all original tags attached. Final sale items are not eligible. See our full policy for steps and exceptions.

Sizing & Fit

Casablanca fits true-to-size for most styles. Knitwear and silk shirting have a relaxed fit. If you are between sizes, we recommend the larger size. For tailored recommendations, include your height, weight, and usual size in your message.

Authenticity

All products are sourced from authorized distributors and come with original labels, logos, and packaging where applicable. We guarantee authenticity for every item we sell.

Payments

We accept Visa, Mastercard, and PayPal. All transactions are encrypted and processed securely. Your full payment details are never stored on our servers.

Order Changes & Cancellations

To request changes or cancellation, contact us as soon as possible with your order number. We’ll do our best to assist if your order hasn’t shipped yet.